Guest Relations & Reservations Coordinator @ Villa Copenhagen

Want to be a part of a fantastic adventure? 

Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance.

We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.

We are now looking for a Guest Relations & Reservations Agent.

This role is a hybrid role, where you will work in both our Reservations department and our Guest Relations department. 

Skills & qualifications needed 

• Proven experience in reservations, guest relations, or customer service.
• Exceptional verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• A proactive problem-solver with a guest-first mindset.
• Team player with a collaborative spirit and adaptability.
• Passionate about hospitality and creating memorable guest experiences.
• Flexibility to work both morning / evening and weekends. 

You identify with the following

You thrive in a high pressure and dynamic environment  ensuring a consistently high level of productivity and operational standards paying particular attention to details. You are a true team player, approachable and have a can-do attitude. You are a Cosmopolitan spirit with a genuine love for Copenhagen and Mother Earth. 

Guest Relations - Responsibilities

• Contribute to all stages of the guest journey, from pre-arrival to post-departure.
• Be the primary point of contact for VIP guests and Suite residents, delivering personalized experiences.
• Review VIP arrival lists and prepare amenities and preferences accordingly.
• Respond to guest feedback promptly and professionally, both online and offline.
• Resolve guest complaints with empathy and efficiency, ensuring satisfaction.
• Follow up with guests after departure to gather feedback and foster loyalty.
• Maintain stock levels of VIP amenities, gifts, mini-bar items, and suite wines.

Reservations - Responsibilities

• Handle all incoming reservations via phone, email, and online platforms with accuracy and efficiency.
• Maintain organized records of bookings, guest preferences, and special requests.
• Monitor room availability and optimize occupancy to maximize revenue.
• Coordinate with housekeeping, front desk, and other departments to ensure smooth check-ins and accurate room assignments.
• Upsell room upgrades and cross-sell hotel services to enhance guest experiences.
• Address guest concerns and complaints effectively, providing solutions to ensure guest satisfaction.
• Promote hotel loyalty programs and campaigns with enthusiasm and product knowledge.

What we can offer (amongst other things)

• Pension
• Insurance 
• 4 free hotel night stays per year within the Strawberry chain 
• The opportunity to grow and develop in an inspiring environment 
• A workplace that is environmentally conscious and focused on social responsibilities (WeCare)
• A job in an organization, where People, Planet and Profit goes hand in hand - and where we report on the triple bottom line
• Professional and thorough training & development from start and on going
• Together with a team of dedicated and passionate people, you have the chance to put your very personal imprint and create a Villa Copenhagen that you - and we - are proud to be part of. A preferred place to work. We come from very different backgrounds and we love how that diversity positively influences our work

Are we the perfect match?

The position is a full-time position, reporting to the Reservations Manager - Ioannis Zargianakis. 

If you see yourself in the above description, then please don’t hesitate in uploading your CV and motivational letter already today and no later than the 28th of October 2025. 

For questions, please contact the Reservations Manager at ioannis.zargianakis@villacph.com (no applications) 

Interviews will be held throughout the application period. 

We hire attitude ….and train skills