Guest Relations Officer @Villa Copenhagen

Want to be a part of a fantastic adventure?

Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an

inspiring, playful and authentic ambiance.

We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa

Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.

We are now looking for a Guest Relations Agent.

Skills & qualifications needed

● Proven experience in guest relations, or customer experience field.

● Exceptional verbal and written communication skills.

● Strong attention to detail and organizational abilities.

● A proactive problem-solver with a guest-first mindset.

● Team player with a collaborative spirit and adaptability.

● Passionate about hospitality and creating memorable guest experiences.

● Flexibility to work both morning / evening and weekends.

You identify with the following

You thrive in a high pressure and dynamic environment ensuring a consistently high level of productivity

and operational standards paying particular attention to details. You are a true team player,

approachable and have a can-do attitude. You are a Cosmopolitan spirit with a genuine love for

Copenhagen and Mother Earth.

Responsibilities

● Contribute to all stages of the guest journey, from pre-arrival to post-departure.

● Be the primary point of contact for VIP guests and suite guests, delivering personalized experiences.

● Review VIP arrival lists and prepare amenities and preferences accordingly.

● Respond to guest feedback promptly and professionally, both online and offline.

● Resolve guest complaints with empathy and efficiency, ensuring satisfaction.

● Follow up with guests after departure to gather feedback and foster loyalty.

● Maintain stock levels of VIP amenities, gifts, and suite wines.

What we can offer (amongst other things)

● Pension

● Insurance

● 4 free hotel night stays per year within the Strawberry chain

● The opportunity to grow and develop in an inspiring environment

● A workplace that is environmentally conscious and focused on social responsibilities (WeCare)

● A job in an organization, where People, Planet and Profit goes hand in hand - and where we report on

the triple bottom line

● Professional and thorough training & development from start and on going

● Together with a team of dedicated and passionate people, you have the chance to put your very

personal imprint and create a Villa Copenhagen that you - and we - are proud to be part of. A preferred

place to work. We come from very different backgrounds and we love how that diversity positively

influences our work

Are we the perfect match?

The position is a full-time position, reporting to the Head of Guest Experience & Reservations - Ioannis

Zargianakis.

If you see yourself in the above description, then please don’t hesitate in uploading your CV and motivational

letter already today and no later than the 28th of January 2026.

For questions, please contact the Head of Guest Experience & Reservations at

[email protected] (no applications)

Interviews will be held throughout the application period.

We hire attitude ....and train skills