Barception / Front Office Supervisor – Comfort Hotel Malmö

Are you the star we’ve been waiting for?

At Comfort Hotel, we keep things real, urban, and uncomplicated. We give our guests what they need and skip the fluff, creating a space where locals, travelers, startups, and globetrotters all feel at home. We’re looking for a Barception Supervisor (Front Office)  who gets our vibe - someone who knows how to make guests feel welcomed, energized, and inspired. Someone who knows how to fuel potential. 
Comfort Hotel  has taken the undisputed position as the Nordic region's leading budget hotel chain.

Comfort Hotel Malmö has 293 rooms, and we welcome about 75,000 guests every year. You and your team are the first person our guests sees when they arrive, and the last they talk to when leaving. With great power comes great responsibility.

Are you the one we’re looking for?
We are looking for a Front Office Supervisor who wants to contribute to a vibrant, and welcoming environment for our guests. You have a positive attitude and a smile that never fades. When the unexpected happens, you always have a solution in your back pocket, you take ownership, and you follow through.

As our Supervisor, you are a role model for the team. Your home base is the reception, but at Comfort Hotel Malmö, we help out wherever needed. We reach results together! You will report to the Front of House Manager and play a key role in the daily operations.

Your responsibilities include:

• Leading the Crew: You are responsible for the reception during your shift, acting as a coach and mentor for our staff to ensure they can perform at their best.

• Operational Excellence: Handling traditional front office tasks—check-in/out, bookings, invoicing, and preparing arrival lists.

• Guest Experience: Ensuring the highest level of service to create unforgettable stays. You follow up on guest satisfaction and handle compensations with a professional touch.

• Driving Results: You are actively involved in upselling and ensuring the department's goals are met.

• Smooth Operations: Responsibility for daily routines, including scheduling (timeforbruk), training new team members, and ensuring the lobby area is in top condition.

We will thrive together if:

• You live for culture and values, creating a workplace where people love to come to work.

• You "Build Bridges" through relationships, cooperation, and trust.

• You "Lead the Way" with vision and purpose, maximizing individual strengths.

• You are proactive, independent, and a master of prioritization.

Qualifications:

• Language: You are fluent in both Swedish and English (this is a requirement). Any additional languages are a strong advantage.

• Systems: Experience with Mews is highly desirable.

• Experience: You have a background in hotels, guest service, or reception. Previous supervisor experience is a plus.

• Flexibility: You are comfortable working varying hours, including evenings and every other weekend.

Why Comfort Hotel Malmö? We offer a dynamic and fun work environment in the heart of Malmö. Here, we skip the fuss and focus on what matters: great service, great people, and great energy.

Are you as curious about us as we are about you? Interviews are held continuously, and the position may be filled before the deadline. Send your CV and cover letter as soon as possible, but no later than January 30, 2026.

About Strawberry

Strawberry is not your typical hotel company. With over 240 hotels, 120 restaurants, and 20 spas, we create thousands of experiences every day. Built on our core values - energy, courage, and enthusiasm - our team of 20,000 employees from 166 countries keeps us moving forward.

Perfect match much?

Apply now and become a key part of our journey. We review applications on a rolling basis, so don’t wait—positions may be filled before the deadline. This is a permanent position for 100% with a start date to be agreed upon.