Guest Relations Manager

Join Our Team at The Thief

Under the radar, over the top. At THE THIEF, we don't just offer a place to stay; we offer an ongoing conversation. Born on the edge of Tjuvholmen - an islet once known as a hangout for "loose existences" that has transformed into Oslo’s most cultural neighborhood - we proudly carry on a legacy of making our own rules. We are a house where worlds collide: where premium finishes are just the starting point, and where every guest and team member is treated like a rare item.

While our building serves as a gallery of statements, our soul is defined by the team that brings our unique brand of hospitality to life with boldness and an unapologetic flair. We don’t do "ifs," "buts," or "maybes" - everything we do, we do wholeheartedly. 

We are currently looking for a Guest Relations Manager to join our team of experts. This is a vital new position at the hotel, serving as the heartbeat of our guest experience. The Guest Relations team is responsible for curating the pulse of the house, ensuring that every interaction is not just service, but a memorable experience. In this role, you will play a key part in bringing together those who live life to the fullest by creating an uplifting and joyful meeting-place. You will have one employee reporting directly to you, and together, you will ensure our hospitality remains intuitive - never intrusive. The Guest Relations Manager will report to the General Manager and be part of the management team.

Key responsibilities

• Act as the mastermind behind the dynamic pulse of the hotel, ensuring every guest interaction feels like a curated experience.

• Lead and develop your team to provide a personalised type of service that stays one step ahead - intuitive, never intrusive.

• Build and maintain an ongoing conversation with our guests, ensuring their stay is uplifting and joyful.

• As a member of the management team, contribute ideas to enhance the brand's unique identity while maintaining the modern sense of quality THE THIEF is known for.

• Collaborate across departments to ensure daily operations run with a focus on pleasure through excellence.

What we look for: Bold and unafraid

We aren’t everyone’s cup of tea, and that is the point. We are looking for individuals who are optimistic, bold, and unafraid to take on life.

• You are an expert in high-end hospitality with a passion to create magic for our guests.

• You understand that privacy is the cornerstone of our style and that discretion is essential.

• You possess strong communication skills and an editorial tone - balancing professional authority with a subtle sense of humour.

• You see challenges as opportunities and thrive under pressure, maintaining a positive attitude even when things get serious.

Why join the heist?

• As a part of Strawberry and Nordic Hotels & Resorts, The Thief offers you the unique advantage of drawing inspiration from a diverse family of sister hotels while unlocking a wealth of future career opportunities within a major Nordic company.

• Join a workplace that encourages the pursuit of pleasure while keeping sustainability as a fundamental principle (WeCare).

• Work in a house where every individual is allowed to be a masterpiece in their own right.

• 4 free hotel night stays per year within the Strawberry chain

• Employee- and Friends & Family discount within the Strawberry chain

The Guest Relations Manager will report to the General Manager and be part of the management team. The position is full time. 

What will your statement be? If you see yourself in the description above, please upload your CV and a motivational letter today. We value transparency and an informed opinion over sales pitches - be direct, be honest, and show us your personality.

Application deadline: 4th of February 2026
Contact: For questions, reach out to Jakob Gjærum, Acting General Manager at [email protected] (no applications).

Interviews will be held throughout the application period.