Customer Success Manager

Within Loyalty and Customer Experience we are looking for a Customer Success Manager while our current Success Manager is on leave. As a Customer Success manager you are a digital friendly hotel expert essentially working as a bridge sharing information and knowledge between hotels and the teams working with digital guest experience.
The position will be available from April/May 2026 - May 2027

What you will be doing

• Making sure hotels are engaged in and understand both why and how to use the digital solutions.

• Making sure the digital guest experience connects with the physical experience at the hotels.

• Providing hotel expertise to support the department needs

• Responsible for educating and training hotels for relevant guest facing products

• Taking part in stakeholder management together with product managers

• Be the voice of our customers (hotels and guests) and challenge customer value, increase loyalty, ease of use and profitability

• Take part in the implementation and head the roll out of our guest facing products to existing and new hotels (our aim is to get every hotel onboard).

• Coordination and knowledge transfer between product teams, departments and hotels.
  
  

Who we think you are

• To succeed in this role we believe you are or have been working in one of our fabulous hotels. 

• Tech savvy and generally interested in digital solutions

• Someone who appreciates change and are able to help others adapt to change

• You are comfortable when things move fast and there is a lot of activities going on at once

• Proactive, solution oriented and a multitasker

• Communicative, sociable & strong on relations (in every level of an organization)

• You are a team player, forward leading and have a positive get-it-done attitude.

What we can offer you:

• A truly unique opportunity to shape the future of the guest experiences in hospitality 

• Professional development and growth opportunities

• Exceptional colleagues and an inclusive, innovative culture. We love to share and learn from each other, and take an experiment-based approach to testing new ideas.

• Great benefits! In addition to our collective agreement we also offer staff discounts and friends & family rates at our 250+ hotels as well as a generous wellness allowance!

• A vibrant office in Solna, with a hybrid setup with 3 days a week in the office. 

Sounds interesting?

Great! Bring your individuality and your potential, we have room for all! We would love to get to know you and since our interviews will be held on a rolling basis, don’t wait to submit your application.

We are only looking for people that are currently residing in Sweden and mainly in the Stockholm area. 

If, after reading this job description, you thought, "Wow, they just described me," and felt a sensation in your stomach, then we would love to hear from you. Interviews will be held on a rolling basis, don’t wait to submit your application!