Barception Manager - Comfort Hotel Copenhagen Airport

Are you the leading star we’ve been waiting for?

At Comfort Hotel, we keep it real, urban, and uncomplicated. We give our guests exactly what they need and skip all the unnecessary fluff. Everyone should feel right at home with us, whether they are locals, tourists, startup heroes, or globetrotters. We are looking for someone who can lead our Barception team and who truly gets our vibe- someone who knows how to make guests feel welcome, energized, and inspired. Someone who knows how to make potential bloom. After all, Comfort Hotel is pretty much the coolest budget hotel chain in the Nordics, right?

Comfort Hotel Copenhagen Airport has 605 rooms, and we welcome thousands of guests every year. You and your team are the very first faces our guests see when they arrive, and the last ones they talk to when they leave. With great power comes great responsibility.

Who you are (Our 3 must-haves):

• 1. High-Volume Hotel Front Office Experience: You bring 3- 4 years of solid leadership experience specifically within a large hotel reception, Front Desk (ideally in a big property or busy transit hub). A 605-room hotel checkout rush doesn't scare you! True professionalism to us means combining top-tier hotel operational expertise with a warm, casual, and down-to-earth presence. You feel right at home leading a massive front desk operation in a comfortable t-shirt uniform.

• 2. Team Synergy & Positive Culture: You are a natural people person. You know how to take a diverse front-of-house team, set clear standards, keep communication tight, and build a positive, supportive workplace culture.

• 3. Operational Resilience (The "Airport Factor"): Operating right next to the airport means sudden changes happen. Whether it’s a massive morning checkout rush or managing the logistics of an unexpected flight cancellation group, you stay completely calm under pressure and lead your crew through the day with a smile.

Your to-do list as a Comfort Barception Manager:

• Welcome guests with a friendly, genuine attitude and set the tone for an awesome stay.

• Handle check-ins, check-outs, bookings, and inquiries, as well as sales from the deli and barception, ensuring the guest experience is smooth and seamless.

• Help guests with everything from local tips to insider recommendations, creating a connection that goes beyond the ordinary.

• Keep the energy high in the Barception and work closely with your colleagues to maintain Comfort’s relaxed, urban vibe.

• Support your team with everything they need to succeed in all of the above—always in line with Comfort’s guidelines and our guest promise.

• Keep an eye on the numbers, manage budgets, and maintain a balanced scoreboard to ensure the department is profitable and sustainable.

• Integrate sustainability into everything we do, helping us act as a responsible business.

As a leader at Comfort Hotel, you need to speak both a Nordic language and English fluently. Additional language skills are a definite plus.

What we offer:

We believe in keeping things simple- not just for our guests, but also for our team. Here is what you get:

• An inspiring, fast-paced work environment where your efforts are truly valued.

• Great opportunities to advance and develop within the dynamic Strawberry group.

• Staff discounts and special friend-and-family rates at our 200+ hotels.

• Four extra hotel nights every year.

• A 25% discount on food and beverage at our restaurants and bars.

• Exclusive offers on customer experiences, travel, shopping, and much more.

About Strawberry

We are Strawberry. We create thousands of experiences every day across our more than 245 hotels, 120 restaurants, 20 spas, and much more. It is our team of 20,000 passionate individuals from over 166 different countries who make this possible. Strawberry is built on our core values: energy, courage, and enthusiasm.

Ready to make a difference?

Does this sound like you? Don’t wait- send in your application today to become a part of our team and help us create top-tier guest experiences. We are holding interviews continuously and will keep the spot open until we find our perfect match- so don’t wait, apply today! We can't wait to meet you.