Manager, Commercial Systems & Platforms

About Us

Nordic Hotels & Resorts is the largest collection of independent hotels in the Nordics, and one of the fastest-growing. Our portfolio includes some of the most iconic and internationally recognised properties in Northern Europe — Villa Copenhagen, Hotel Kämp, Amerikalinjen, and Sommerro — alongside distinctive lifestyle hotels that define their cities. Our properties are regularly featured in the world’s most influential travel media, from Monocle and Condé Nast Traveller to Forbes and Wallpaper*

We are driven by creating a reason to travel through genuine and unique experiences for the guest who wants a premium experience outside the expected. Through our devoted people and inspiring design, we create brands that tell a story. Every property is different. That is the point.

The Role

As Manager, Commercial Systems & Platforms, you are the business owner of the commercial platform stack within the NHR Luxury & Lifestyle division. Your core responsibility is to drive the strategy for how our systems — most importantly GuestHouse, our proprietary booking engine — are configured, developed, and used to maximise commercial impact and deliver exceptional guest experiences.

You are the central link between the division, Strawberry Tech, and our hotels. You translate commercial needs into clear requirements, drive implementation, and ensure our platforms perform at their best across the portfolio.

GuestHouse — Your Primary Platform

GuestHouse is NHR's custom-built booking engine and a strategic must-win for the division. As its business owner within L&L, you will:

• Drive adoption, optimisation, and commercial performance of GuestHouse across the portfolio
• Define and prioritise the business roadmap in close collaboration with the product team
• Lead onboarding of new properties — from requirements through go-live — ensuring flawless setup across all integrated systems
• Identify and specify improvements to increase conversion, upselling, and personalisation
• Ensure quality in rate structures, room categories, and data flows at all times
• Act as the primary contact for hotels on technical and commercial GuestHouse questions

Key Responsibilities

Business Ownership & Platform Strategy

• Serve as business owner for the division's commercial platforms (GuestHouse, Braze, M&E systems)
• Develop and maintain a business-driven roadmap in collaboration with Strawberry Tech
• Translate commercial needs into precise requirements and ensure shared understanding across teams

Commercial Optimisation & Analysis

• Continuously analyse platform performance and usage to identify improvement opportunities
• Specify and follow up on initiatives to increase conversion, upselling, and personalisation
• Drive innovation and facilitate testing of new technology to deliver measurable commercial results

Project Management & Implementation

• Lead implementation of new systems and major platform updates, from scoping through launch and follow-up
• Ensure all projects have clear commercial objectives and KPIs

Standardisation & Quality Assurance

• Act as the division's expert and requirements owner toward Revenue Management and Rate Loading
• Define and maintain common standards for room categories, system configuration, and data flows
• Quality-assure setup, rate structure, and data integrity at new hotel openings and transitions

Enablement & Training

• Develop and deliver training, workshops, and best-practice guides for hotel teams and central functions
• Support superusers and hotel coordinators on complex technical questions
• Act as the central knowledge hub for our commercial platforms

Who You Are

• You have solid experience with commercial systems in a hospitality or similar B2C environment
• You understand both the commercial and technical side — you can speak to a developer and a GM with equal credibility
• You are structured and thorough, but you move with urgency when it matters
• You are a natural connector — you build trust across teams, functions, and levels
• You take ownership. When something is unclear, you clarify it. When something is broken, you fix it
• Experience with GuestHouse, Mews, or similar PMS/booking engine environments is a strong plus

What we offer:

• An exciting and varied work environment with a fast pace
• The right tools and support to flourish both professionally and personally
• Staff discounts and friends & family rates at our 200+ hotels
• Four free hotel nights each year 
• 25% discount on food & beverages at all our restaurants & bars
• Sweet deals on experiences, travels, retail and lots more!

About us:

Nordic Hotels & Resorts is part of Strawberry. With over 245 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. Our team of 20,000 passionate individuals from more than 166 countries is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.

Ready to start an exciting journey with us?

Apply today and be part of creating unforgettable experiences!
Applications are reviewed continuously, and positions may be filled before the deadline. Interviews are conducted on an ongoing basis.