Meeting Planner (Clarion Hotel Helsinki Airport)

Make every visit a masterpiece

At Clarion Hotel Helsinki Airport, we’re redefining premium hospitality with urban sophistication, high standards, and an atmosphere that’s both vibrant and welcoming. We’re looking for a Meeting Planner who knows that every unforgettable visit begins with a great first impression and carries through every interaction. As a part of our Meetings & Events team, you have a passion for customer service and creating unforgettable experiences for our guests. We are seeking a passionate and talented person to join our dynamic team.

This is a permanent full-time position (112.5 h / 3 weeks) with a start date as soon as possible. 

What you'll do:

• Customer Journey Management: After handover from the in-house sales team, you will follow the customer through the entire planning process, implementation, and follow-up of their event, conference, or group booking.

• Warm Welcome & Presence: You will call or email the customer upon first contact, welcome them on-site when they arrive, and introduce the responsible conference staff. You will also conduct tours of the hotel.

• Seamless Communication: Ensure all relevant departments (kitchen, restaurant, housekeeping, maintenance, and finance) have the correct and up-to-date information. Be thoroughly informed about upcoming groups, identify logistical challenges in good time, and discuss solutions with the team.

• Sales & Administration: You will be responsible for increased sales (including regular BBOB sales actions), act as an intermediary between external suppliers, and manage invoices. You'll also handle commission reconciliations and always update accrued costs.

• "One Team" Spirit: When the house is busy, we all roll up our sleeves! You will actively support operations when required—whether it's serving lunch, helping with morning coffee during peak hours, or assisting with meeting room turnarounds.

• Sustainability & Systems: Compile and send "Environmental Impact Reports" post-event. You will actively use systems like Mews, Motimate, Event Temple, and Loopon. (Prior knowledge in Mews & Event Temple is highly valued.)

Is this you?

• 2-3 years of experience within large-scale events in the dynamic hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and meticulous attention to detail.
• A genuine passion for delivering high-quality customer service.
• Strong problem-solving skills and a proactive, can-do approach.
• A knack for turning challenges into opportunities, adept at managing multiple tasks in a day, and consistently maintaining high standards, even when things get tough.
• Flexibility to work various shifts occasionally when needed (including evenings, weekends, and public holidays).
• Fluency in both English and Finnish.

Why join Clarion & Strawberry?

At Clarion, you’re part of a brand that combines the best of urban style and premium quality, and that commitment extends to our team. Here’s what you’ll enjoy in our current perks & benefits which may vary over time:

• A fast-paced, inspiring work environment where your contributions are valued
• Opportunities to grow and develop within the dynamic Strawberry group
• Staff discounts and friends & family rates across our 200+ hotels
• Four complimentary hotel nights each year
• A discount on food and beverages at our restaurants and bars
• Exclusive deals on experiences, travel, shopping, and more
• Leaders at Clarion have the opportunity to apply for the annual Clarion Growth Scholarship to support further education
• Epassi Flex benefits for commuting, wellbeing, sports and culture

About Clarion Hotel Helsinki Airport

Our hotel is connected via direct indoor access to the Helsinki-Vantaa Airport terminal and the train station. Clarion Hotel Helsinki Airport boasts 505 rooms, extensive meeting facilities, a rooftop restaurant, and a spa. Our congress center can accommodate events ranging from intimate meetings to gatherings of up to 1000 participants, with meeting spaces on four floors from the top floor view to the welcoming and spacious basement floor.

About Strawberry

Strawberry is not just any company in the hotel industry - we're a rebel, with a warm beating heart. Strawberry is a portal to a world of more than 240 hotels, 120 restaurants and 20 spas, where we create thousands of experiences every day. Strawberry is built on our core values: energy, courage and enthusiasm. Our team of 20,000 skillful individuals from more than 166 countries is what makes us grow.

Ready to make an impact?

If this sounds like you, don’t wait—apply today to join our team and help shape premium guest experiences with Clarion. We’re reviewing applications continuously, so positions may be filled before the deadline.