CRM & Loyalty Platform Specialist

As a CRM & Loyalty Platform Specialist, you will work alongside the CRM & Loyalty Platform owner and our Salesforce team to further develop, optimize and support our CRM and Loyalty Platform capabilities in collaboration with the Loyalty & Customer experience team. A key part of the role is contributing to the development of Salesforce CRM, Gravty (LJI) and Salesforce Data 360, and acting as a technical point of contact towards our external delivery partners and vendors. This role requires hands-on technical work and close collaboration with stakeholders, gathering technical & functional business requirements, and configuring platform components to support business strategies & initiatives across the organization.

Our Loyalty tech stack currently consists of:

• Salesforce CRM
• Gravty – Loyalty engine
• Salesforce Data360 – Customer Data Platform

Key Responsibility

• Keep up to date with trends & technologies within the CRM & Loyalty domain

• Learn our Loyalty platform, Gravty, and support the business in its use and continued development.

• Work closely with internal stakeholders to understand their business needs & requirements, particularly the Loyalty and Customer Experience team.

• Secure timeline and delivery for new features, both functional & technical.

• Translate business needs to technical user stories

• Contribute, together with the Data owner, to ensure that customer data is structured and is up to date for insights and personalization. 

• Support the business in planning and running the Loyalty program, as well as working closely with our Product Teams.

• Be responsible for testing and signing off new functionality.

• Lead end-user training and serve as the system's primary Super User 

• Monitor that all systems are synched as expected within the CRM & Loyalty domains. 

• Act as a key technical contact for external vendors, consultants and delivery partners, following up on quality, timelines and deliverables.

• Support the implementation and rollout of Salesforce Data 360, including data mapping, matching & reconciliation configuration

Qualifications and Skills

• Technical & functional knowledge around CRM databases & Loyalty engines, preferably Salesforce.

• 3  years of experience in operational work within any CRM and specifically toward the B2C segment.  

• Experience from working with functional & technical requirements 

• Experience working with and following up external vendors, consultants or system integrators.

• Knowledge of, or interest in, data platforms and master data management, e.g. Salesforce Data 360, is an advantage.

• Proven success in stakeholder management  

• Confidence and ability to communicate with stakeholders to support proposed development items, process improvements and operational needs

• Proficiency in Norwegian/Swedish and English

• Ability to work collaboratively in a diverse team environment.

• Excellent problem-solving and communication skills.

• Familiar with industry technologies to be able to gather & present relevant data

Join our team as a CRM & Loyalty Platform Specialist & leverage your technical expertise & knowledge around loyalty systems, development, setup & administration, this to help us evolve our loyalty platform towards innovation, business & process improvements, enabling our organization to increase guest & loyalty engagement and achieve our platform & business goals.

This is a permanent  fulltime position with a start date to be agreed upon. 

You will report to our CRM & Loyalty Platform Owner within the Tech department. This position is primarily based at our HQ in Oslo or Stockholm. You will enjoy great benefits, great lunches, and fantastic colleagues. 

• Real Impact & Empowerment: Play a central role in a dynamic digital transformation within a flat organization built on trust, autonomy, and room to make a real difference.

• Growth & Community: Continuous professional development opportunities to advance your career , combined with a vibrant, social, and inclusive team environment.

• Fantastic Perks: Excellent employee discounts, including steep staff, friends, and family rates at our hotels.

• Flexible Work Model: A hybrid working structure featuring three days of in-person collaboration at our Stockholm or Oslo HQ, giving you the best of both worlds.

SOUNDS INTERESTING?

If, after reading this job description, you thought, "Wow, they just described me," and felt a spark, we would love to hear from you. Applications are processed on a rolling basis, and the position may be filled before the application deadline. Interviews are conducted on an ongoing basis.

Any questions? Please reach out to [email protected].

About us:

We are Strawberry. With over 245 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. Our team of 20,000 passionate individuals from more than 166 countries is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.

Ready to start an exciting journey with Strawberry?

Apply today and be part of creating unforgettable experiences!
Applications are reviewed continuously, and positions may be filled before the deadline. Interviews are conducted on an ongoing basis.