Commercial Initiative Lead - Oslo

This role mixes business thinking, planning and customer experience. You take selected commercial initiatives from idea to a defined, decision-ready scope and recommend how they should be delivered. You also lead the delivery. Throughout, you combine commercial understanding with a sense of the customer’s perspective.

You report to the Head of Customer Experience. You work closely with Product development and other teams across the business.

What you will do

• Lead assigned commercial initiatives from idea to a defined, decision-ready scope, and recommend how they should be delivered, wherever that requires multiple stakeholders, teams and coordination across the business
• Lead assigned initiatives through delivery, together with Product development and other teams
• Lead the discovery phase, for example by understanding business needs, market needs and customer pain points
• Spot commercial opportunities across the customer journey and shape them into clear business ideas, before scoping starts in Product or in other teams
• Create business cases and follow up ROI on the commercial initiatives launched
• Connect departments, so decisions are made from the whole customer journey and not in silos
• Represent CX’s commercial view in cross-functional talks about the digital customer experience

Who you are

• You have worked in areas where both business results and customer experience matter. Your background can be mixed - what counts is that you have experience from both
• You are comfortable with data and customer insights, and use them to explain why an idea matters, for example to stakeholders and to your project group.
• You have built business cases and know how to measure ROI 
• You are used to leading strategic initiatives across teams, or you have been part of them and understand what good delivery means.
• You build trust across teams and bring people with you, also in difficult conversations
• You are fluent in English,  proficiency in a Scandinavian language is an advantage

Details

Reports to: Antoaneta Nikolaeva, Head of Customer Experience
Employment: Permanent, full time
Location: Flexible hybrid workplace policy with 3 days in the office based in  Osloor Stockholm/Solna

To reach local candidates in both regions, you might see this role posted in both Sweden and Norway. Rest assured it is the same position, and you only need to apply once to the office location of your choice.

Sounds interesting?

We'd love to hear from you! Interviews will be held on a rolling basis, don’t wait to submit your application!